Shipping & Returns

1. Our Goal

We want you to be delighted with your order, so if you are unhappy with your goods you can return any item in its original condition, for any reason within 7 days of receipt of goods for a replacement or a full refund. Transit damages must be notified within 48 hours.

Electrical spares that have been fitted cannot returned unless they are faulty. 

2. Costings

All prices quoted are for the UK mainland only. Please ring for a quote in other regions (ie. Scottish Highlands, Isles, Northern Ireland..etc).


Basket subtotal: Postage & Packaging Cost
Upto £5 £2.50
Upto £10 £3.50
Upto £50 £4.99
Upto £100 £7.99
Over £100 FREE






3. Delivery Timescale
We aim to get items to our customers within one working day (as long as the orders are in before 3pm) using royal mail, larger items will be sent by courier.


4. Cancellation
Items can be cancelled if we are notified before 3pm on the day of order.

5. General

All items must be returned to us before a refund or replacement is issued.
If we have made a mistake we'll also refund the delivery charge.

Refunds will be issued within 7 days of us receiving the goods back from you.

This does not affect your statutory rights as a consumer.

6. How do I return something to "Anderson Retail"?

If we have made an error with your delivery or you wish to return an item for any reason, please call our customer services department on 01332 371166 or e-mail us on and we will organise for your parcel to be collected and a replacement or refund processed.

7. Further Information

For further information regarding all aspects of
contracts with customers please see our full Terms and Conditions.



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